Complaints Handling Procedure
We are committed to dealing with your matter professionally and providing you with high quality client care and are confident that we can fulfill this. However, if you are unhappy with any aspect of the service that you have received, we invite you to raise this with us immediately so that we may address your concern promptly and efficiently.
Please send any complaints that you may have to [email protected] Your complaint will be forwarded to the director of this firm, Abdul Mojid.
We aim to acknowledge all complaints within two working days of receipt. Please note that some complaints and issues raised may take longer to deal with and may also warrant an internal investigation; in which case we have eight weeks to consider the complaint. However, we endeavour to acknowledge your complaint promptly and inform you of the relevant steps that are being taken to ensure that your complaint is being dealt with appropriately.
The Legal Ombudsman
If we are unable to resolve your complaint adequately to your satisfaction or have failed to respond to your complaint within eight weeks, we inform you of your right to pursue your complaint with the Legal Ombudsman, who are an independent body that were established under the Legal Services Act 2007 that will investigate your complaint.
The Legal Ombudsman will not normally consider your complaint unless it is made;
- Within six months of receiving a final written response from us regarding your complaint;
- Within six years of the act or omission about which you are complaining or three years from when you should have reasonably known that there were grounds for a complaint;
- In relation to an act or omission that took place after 5th October 2010.
We must inform you that the Legal Ombudsman deal with complaints by consumers and very small businesses who have an annual turnover of less than £2million. However, this does not prevent you from directly making a complaint to us about the service you have received or your bill.
Further guidance is available at: www.legalombudsman.org.uk
Contact details for the legal ombudsman are:
Postal Address: Legal Ombudsman
PO Box 6806
Telephone: 0300 555 0333
Email address: [email protected]
Reporting your concerns to the Solicitor’s Regulation Authority (SRA)
As previously mentioned above, AM Solicitors Ltd is authorised and regulated by the Solicitors Regulation Authority under number 659544.
If you have any concerns about our behaviour that you wish to raise with them for example, dishonesty or discrimination; further information can be found at https://www.sra.org.uk/consumers/problems/report-solicitor/